Occasionally, we get a message from well-intentioned artists saying, "Hey, you're only reporting 2 album sales but 5 of my friends told me they bought my album!"
There are two possible causes of this:
- Maybe the albums were bought later than the last royalty reports we have. Stores are usually 3-months behind on reporting (an album bought today won't show up for about 3-months).
- Not to burst your bubble or anything, but perhaps the people who said they bought your album weren't being completely truthful with you. They may not realize the extensive tools provided to artists using services like MusicDigi to help track sales, so they figured you wouldn't know if they bought it or not.
If #1 is the issue, just sit tight and the sales will show up eventually. If #2 is the likely problem...well, don't be shy about calling out your unsupportive friends!